Shipping & Returns Policy

At Looplie, we are committed to delivering your sustainable essentials with care and transparency. Below you will find all the details about our shipping and return process.

Processing Time

Orders are processed within 1–3 business days after payment confirmation.

Shipping Time

All destinations: Estimated delivery within 7–10 business days after dispatch.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size.

Free shipping may apply to qualifying orders — check our homepage for current offers.

Tracking

Once your order is shipped, you will receive a confirmation email with tracking details.

Returns & Exchanges

We want you to be completely satisfied with your Looplie products. If something is not right, we are here to help.

Return Window

Returns are accepted within 14 days of delivery.

Conditions for Returns

Items must be unused, in their original packaging, and in resellable condition.

You will only need to cover the return shipping costs — we take care of the rest.

Returns are not accepted for items that are used, damaged by misuse, or not in their original packaging.

How to Return an Item

Step 1: Email us at wecare@looplie.com with your order number and reason for return.

Step 2: We will reply within 1–2 business days with return instructions.

Refunds

Once we receive and inspect the returned item, your refund will be processed within 5–10 business days to the original payment method.

Damaged or Incorrect Orders

If your item arrives damaged or incorrect, please contact us within 3 days of delivery.

Include your order number and a clear photo of the item(s) in question.

We will replace the item or issue a full refund at no cost to you.

Contact

Still have questions?

Reach out to us at wecare@looplie.com. We’re here to help.